Terms and Conditions

Terms and Conditions

1. DEFINITiIONS

1.        When the following words with capital letters are used in these Terms, this is what they will mean:

Booking: your Booking for a Digital Product;

Event Outside Our Control: is defined in clause 15.2;.

Excluded Services: means services, products or investment opportunities provided direct toyou by our mentors or consultants which do not form part of the arrangement between you and Us;

Terms: the terms and conditions set out in this document;

Programmes(s): the programme(s), seminar(s), mentorship(s) and/or course(s) that We are providing to you as set out in the Booking;

We/Our/Us: Perfect Training Academy Ltd

2.     What these terms cover.These are the terms and conditions on which We supply products to you, whether these are goods, services or digital content.

3.      Why you should read them.Please read these terms carefully before you submit your Booking to Us.These terms tell you who We are, how We will provide prod-ucts and services to you, how you and We may change or end the contract, what todoif there is a problem and other important information.If you think that there is a mis-take in these terms or require any changes, please contact Usto discuss.

4.     Conflicts. If any of these Terms conflict with any term of the Booking, the Booking will take priority.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

1.      Who We are. We are a limited company registered in England and Wales. Our com-pany registration number is 10420188 and Our registered office isat 30 Warrington Rd, Lymm, WA13 9EX 2.How to contact Us. You can contact Us by e-mailing Usatac-counts@perfecttrainingacademy.co.ukor writing to Perfect Training Academy, 30 Warrington Rd, Lymm, WA13 9EX 3.How We may contact you. IfWe have to contact you We will dosoby telephone orby writing to you at the email address or postal address you provided toUsin your Booking. 4.”Writing” includes emails. When We use the words “writing” or “written” in these terms, this includes emails.

2.      What these terms cover.These are the terms and conditions on which We supply products to you, whether these are goods, services or digital content.

3.      Why you should read them.Please read these terms carefully before you submit your Booking to Us.These terms tell you who We are, how We will provide prod-ucts and services to you, how you and We may change or end the contract, what todoif there is a problem and other important information.If you think that there is a mis-take in these terms or require any changes, please contact Usto discuss.

4.      Conflicts. If any of these Terms conflict with any term of the Booking, the Booking will take priority.

3. OUR CONTRACT WITH YOU

1.      How We will accept your Booking. Our acceptance of your Booking will take place when We email you to accept it, at which point a contract will come into existence between you and Us.
2.      If We cannot accept your Booking. IfWe are unable to accept your Booking, Wewill inform you of this in writing and will not charge you. This might be because of unexpected limits on Our resources which We could not reasonably plan for, because We have identified an error in the price or description of the Programme or because there are no spaces left

4. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to your Booking please contact Us. We will let you know if the change is possible. Ifitis possible We will let you know about any changes to the price, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

5. OUR RIGHTS TO MAKE CHANGES

1.     Minor changes. We may make changes:
1.1.     to reflect changes in relevant laws and regulatory requirements;
1.2.     to the location of any Programme and/or speaker(s), mentor(s) or content, at any time without notice. You will not be entitled to a refund as a result, unless you exercise your rights as stated in clause 10.
2.      Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description ofit that We provided to you before you bought it.

6. PROVIDING PROGRAMMES

1.      When We will provide the Programme. We will supply the Programme to you onthe date set out in the Booking unless otherwise varied by Us in accordance with clause 5.
2.      If the contract is a one-off purchase of digital content. We will make the digital content available for download by you as soon as We accept your Booking.
3.      Filming and Photography. Programmes may be filmed and recorded without prior notice and unless you inform Us before the Programme begins, you will be deemed that you have given Us permission for any footage containing you tobe used byUsfor commercial purposes.
4.      We are not responsible for delays outside of Our control. We will make every effort to provide the Programme on the date(s) set out in the Booking. However, there may be delays due toan Event Outside Our Control. See clause 15 for Our responsibilities when an Event Outside Our Control happens. If Our supply of the Services is
delayed byan event outside Our control then We will contact you as soon as possible to let you know and We will take steps to minimise the effect of the delay. Provided We do this We will notbe liable for delays caused by the event, but if there is a risk of substantial delay you may contact Us to end the contract and receive a refund for any Programme you have paid for but not received.
5.      What happens if you do not pay? If you do not pay Us for a Programme when you are supposed to as set out in clause 12.3 and you still do not make payment within 7 days of Us reminding you that payment is due, We may withdraw your enrolment on a Programme with immediate effect (except where you dispute an invoice under clause 12.11).We will contact you to tell you this. We can also charge you an administration cost under clause 12.4 on overdue payments.
6.      What rights We retain. You acknowledge that all copyright, design right and all other intellectual property rights in all Programme materials (including but not lim-ited to any drafts, drawings, PowerPoints or illustrations We make in connection with such materials) are owned byUs or Our licensors.
7.      What is not included?
7.1.     You acknowledge that We do not (nor any trainer, mentor, consultant, team member, agent or employee who is providing a course, mentoring or other training) provide financial, legal or accounting advice. We are not authorised by the FCA or other body to do so and as such this does not form part of the Programme or the contract between Us.
7.2.    You further acknowledge that the opinions and comments made by trainers, consultants and mentors (whether employed byUsor not) are their own and do not represent or reflect Our opinions or comments. You acknowledge that any opinions or comments are followed at your own risk.You agree not tohold Us responsible for any such opinions or claims.
8.      What will happen if you do not give required information toUs? We may need certain information from you so that We can supply the Programme(s) to you. If so, this will have been stated on Our website. We will contact you to ask for this infor-mation. If you do not give Us this information within a reasonable time of Us asking for it, orif you give Us incomplete or incorrect information, We may either end the contract (and clause 10.13 will apply) or make an additional charge of a reasonable sum to compensate Us for any extra work that is required as a result.We will not beresponsible for supplying the products late or not supplying any part of them if this iscaused by you not giving Us the information We need within a reasonable time of Usasking for it.

7. EXCLUDED SERVICES

7.1.    We may use self-employed consultants to assist us in providing Programmes. They may offer you Excluded Services with Our consent. If you accept or proceed with any Excluded Services, the contract will be between you and the consultant and not be-tween you and Us.
7.2.     We do not recommend or endorse any of the Excluded Services or offer any guarantees as to the Excluded Services or any potential financial return arising from them. If you agree to take Excluded Services you are doing so at your own risk.
7.3.      We suggest that you make your own investigations and inquiries regarding these services before acting upon any advice or investment opportunity provided to you.
7.4.      Because the Excluded Services are carried out between you and the consultant, we will not be responsible for any costs or losses you or any person connected with you, incur as a result of those Excluded Services.
7.5.      By placing a Booking you are agreeing to forever waive and release Us and our affiliates and partners from any claims you may have against Us arising out of or in connection with the Excluded Services.

8. FAILURE TO ATTEND

If you fail to attend a Programme but have not varied your Booking in accordance with clause 4, you will forfeit any amounts that you have paid for that Programme. This covers the cost we have incurred in organizing your Booking and attendance at the Programme. You will not receive any credits for a Programme that has been paid for but for which you do not attend. You acknowledge that this clause does not work harshly on you

9. YOUR RIGHTS TO END THE CONTRACT

1.       You can always end your contract with Us.Your rights when you end the contract will depend on what you have booked, whether there is anything wrong, how We are performing and when you decide to end the contract:
1.1.      If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get a service re-performed or to get some or all of your money back), see clause 11;
1.2.      If you want to end the contract because of something We have done or have told you We are going to do, see clause 10.2; or
1.3.      If you have just changed your mind, see clause 10.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions.
2.       Ending the contract because of something We have done or are going to do. If you are ending a contract for a reason set out at 10.2.1 to 10.2.4 below, the contract will end immediately and We will refund you in full for any Programmes which have not been provided and you may also be entitled to compensation. The reasons are:
2.1.     We have told you about an upcoming change under clause 5.2 which you do not agree to; 2.2.We have told you about an error in the price or description of the Programme and you do not wish to proceed;
2.3.      there is a risk that supply of the Programmeor any Product(s) may be signifi-cantly delayed because of events outside Our control; or
2.4.       you have a legal right to end the contract because of something We have done wrong.
3.       Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
4.      When you don’t have the right to change your mind. You do not have a right tochange your mind in respect of:
4.1.       digital products after you have started to download or stream these;
4.2.       services (including Programmes), once these have been completed, even ifthe cancellation period is still running;
4.3.       sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
4.4.       any Products which become mixed inseparably with other items after their delivery.
5.      How long do I have to change my mind? How long you have depends on what you have ordered and how itis delivered.
5.1.     Have you purchased services (for example, Programmes)? If so, you have 14 days after the day We email you to confirm We accept your Booking. However, once We have completed the Programme you cannot change your mind, even if the period is still running. If you cancel after We have started the Programme, you must pay Us for services provided up until the time you tell Us that you have changed your mind.
5.2.     Have you bought digital content for download or streaming? if so, you have 14 days after the day We email you to confirm We accept your Booking, or, if earlier, until you start downloading or streaming. If We delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
5.3.     Have you bought goods? if so you have 14 days after the day you (or some-one you nominate) receives the goods, unless:
5.3.1.    Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
5.3.2.    Your goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
6.       Tell Us you want to end the contract. To end the contract with Us, please let Usknow by doing one of the following:
6.1.    Email. Email Usat accounts@perfecttrainingacademy.co.uk Please provide your name, home address, details of the Booking and, where available, your phone number and email address.
6.2.    By post. Print off the form below and post it to Us at the address on the form for the attention of Grant McEwan. Or simply write to Us as that address, including the information required in the form.

Returning products after ending the contract. If you end the contract for any reason after Products have been dispatched to you or you have received them, you must return them to Us. You must either return the goods in person to where you bought them, post them back toUsor (if they are not suitable for posting) allow Usto collect them from you. Please call custom-er services on 01925 759391 or email Us ataccounts@perfecttrainingacademy.co.uk for a return label orto arrange collection.If you are exercising your right to change your mind you must send off the goods within 14 days of telling Us you wish to end the contract.
7.      When We will pay the costs of return. We will pay the costs of return:
7.1.     if the products are faulty or misdescribed; or
7.2.     if you are ending the contract because We have told you ofan upcoming change to the Product or these terms, an error in pricing or description, a de-lay in delivery due to events outside Our control or because you have a legal right to do soas a result of something We have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
8.      How We will refund you.We will refund you the price you paid for the Products and any Programme(s) including delivery costs, by the method you used for payment. However, We may make deductions from the price, as described below.
9.       Deductions from refunds. If you are exercising your right to change your mind:
9.1.     We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. IfWe refund you the price paid before We are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay Usan appro-priate amount.
9.2.     The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method We offer. For example, ifWe offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then We will only refund what you would have paid for the cheaper delivery option.
9.3.     Where the Product is a service, We may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told Us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
10.      When your refund will be made. We will make any refunds due to you as soon aspossible.If you are exercising your right to change your mind then:
10.1.     If the products are goods and We have not offered to collect them, your re-fund will be made within 14 days from the day on which We receive the Product back from you or, if earlier, the day on which you provide Us with evidence that you have sent the Product back to Us. For information about how to return a Product to Us, see clause 10.7.
10.2.      In all other cases, your refund will be made within 14 days of your telling Usyou have changed your mind
11.          We may end the contract if you break it. We may end the contract at any time bywriting to you if:
11.1.      you do not make any payment to Us when it is due and you still do not make payment within 7 days ofUs reminding you that payment is due;
11.2.      you do not, within a reasonable time of Us asking for it, provide Us with in-formation that is necessary for Usto provide the Product(s) or Programme(s); 11.3.you do not, within a reasonable time, allow Us to deliver the products to you or collect them from Us;
12.        You must compensate Us if you break the contract. If We end the contract in the situations set out in clause 10.12 We will refund any money you have paid in advance for products or Programmes We have not provided but We may deduct or charge you a proportion of the price based on our current charging rates depending on the date onwhich We end the contract, as compensation for the net costs We will incur as a re-sult of your breaking the contract.

10. IF THERE IS A PROBLEM

1.      How to tell Us about problems. If you have any questions or complaints about the Product, please contact Us. You can telephone Our customer service team at 01925 759391 or write toUsataccounts@perfecttrainingacademy.co.ukor Perfect Training Academy, 30 Warrington Rd, Lymm, WA13 9EX
2.      Summary of your legal rights. We are under a legal duty to supply products and services that are in conformity with this contract. See the box below for a summary of your key legal rights. Nothing in these terms will affect your legal rights.


3.      Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back toUsor (if they are not suitable for posting) allow Usto collect them from you. We will pay the costs of postage or collection. Please call customer services on 01925 759391 or write to Us at accounts @perfecttrainingacademy.co.uk or Perfect Training Academy, 30 Warrington Rd, Lymm, WA13 9EX for a return la-bel orto arrange collection.

11. PRICE AND PAYMENT

1.      The price is currently £1290 (+ VAT). Our prices may change at any time, but price changes will not affect Bookings that We have confirmed with you.
2.      These prices do not include VAT which will be added onto the price at the current rate.If the rate of VAT changes between the date of the Booking and the date of delivery or performance, We will adjust the rate of VAT that you pay, unless you have already paid for the Programme in full before the change in the rate of VAT takes effect.
3.      Upon submitting a Booking, We will request a deposit from you to secure your place
4.      on a Programme (Deposit) by way of credit or debit card.We will not accept a Booking unless We receive your Deposit.We will send you an invoice in respect of your Booking (by email orby post) and full payment of the balance for the Programme must be made 30 days prior to the date of the Programme. Your rights to a refund on cancellation are set out in clause 10.
5.      If you do not make any payment due toUsby the due date for payment, We may charge you an administration fee, based on the hourly charge of £50.00 per hour for the time involved in recovering or attempting to recover the debt. There will be a minimum charge of one hour.
6.      We take all reasonable care to ensure that the price advised is correct. However please see clause 12.9 for what happens if We discover an error in the price specified in your Booking.
7.       If We have to cancel a Booking before the start date for the Programme, due to an Event Outside Our Control persists or the unavailability of key personnel or key materials without which We cannot provide the Programme are unavailable. We will promptly contact you if this happens.
8.       you break the contract in any other material way and you do not correct or fix the situation within 14 days of Us asking you to in writing.
9.      We will pass on changes in the rate of VAT.
10.     What happens if We got the price wrong. It is always possible that, despite Our best efforts, products and services may be incorrectly priced. We will normally check
prices before accepting your booking so that, where the Product’s correct price at your Booking date is less than Our stated price at your Booking date, We will charge the lower amount. If the correct price at your Booking date is higher than the price stated in Our price list, We will contact you for your instructions before We accept your Booking. If We accept and process your Booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, We may end the contract, refund you any sums you have paid and require the re-turn of any goods provided to you.
11.      What to do if you think an invoice is wrong. If you think an invoice is wrong please contact Us promptly to let Us know and We will not charge you interest until We have resolved the issue.

12. RESCHEDULING A BOOKING

If you would like to reschedule your enrollment on a Programme from the original Programme date, you must notify Us in writing providing Us with full details of the original date and your preferred Programme date.We are not obliged to reschedule your enrollment but may do so at Our own discretion.You acknowledge that We may incur additional charges as a result and We will be entitled to recover these reasonable costs from you.You further acknowledge that Our ability to reschedule will depend on the availability of places and that We shall, to the fullest extent permitted by law, have no liability to you in the event that no places are available.

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

1.      We are responsible to you for foreseeable loss and damage caused by ling to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and you knew it might happen, for example, if you discussed it with Us during the sales process.
2.     We are not liable for business losses. If you use the products for any commercial, business or re-sale purpose We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. EVENTS OUTSIDE OUR CONTROL

1.       We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Out-side Our Control (including but not limited to Us having to rearrange or cancel a Programme).
2.       An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm,
flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
3.     I fan Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
3.1.    We will contact you as soon as reasonably possible to notify you; and
3.2.    Our obligations under these Terms will be suspended and the time for per-formance of Our obligations will beextended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our per-formance of the Programme to you, We will rearrange the Programme assoon as reasonably possible after the Event Outside Our Control is over.
4.      You may cancel the contract ifan Event Outside Our Control takes place and you nolonger wish Usto provide the Programme. Please see your cancellation rights under clause 10. We will only cancel the contract if the Event Outside Our Control contin-ues for longer than two weeks in accordance with Our cancellation rights in clause 10.

15. HOW WE MAY USE YOUR PERSONAL INFORMATION

1.       We will use the personal information you provide to Us to:
1.1.       provide the Programme;
1.2.      process your payment for such Programme; and
1.3.     if you agreed to this during the Booking process, to inform you about similar products that We provide, but you may stop receiving these at any time by contacting Us.
2.     We may pass your personal information to credit reference agencies. Where Weextend credit to you, We may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
3.     We will only give your personal information to other third parties where the law either requires or allows Us todo so.

16. OTHER IMPORTANT TERMS

1.        We may transfer this agreement to someone else. We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.
2.       You need Our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
3.       Nobody else has any rights under this Contract. This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
4.       If a court find part of this contract illegal, the rest will continue in force.Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
5.        Even if We delay in enforcing this contract, We can still enforce it later.If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
6.       Which laws apply to this contract and where you may bring legal proceedings.These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland
7.      and if you are a resident of Scotland, you may also bring proceedings in Scotland.


REACH US

Head Office

5a Church Rd,Lymm,
Cheshire,WA13 9UP

Phone

01925 759391

Email

support@perfecttrainingacademy.co.uk

Business Hours

Monday- Friday opens 9am to 5pm

Perfect Training Academy Ltd is registered with the Information Commissioner’s Office Company Number: 10420188


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